Shipping policy

Thanks for shopping with www.otd-ebike.com. Please take note of our updated shipping policy to ensure a smooth shopping experience.

What Carriers We Use: Fedex , DHL , USPS and UPS.

Order Processing Time: We usually ship within two working days.

Estimated Shipping Time: It will arrive within seven working days within the United States (excluding islands and remote areas. If there is force majeure such as extreme weather, the shipping time may be delayed)

Shipping is not available to:

P.O. Boxes

APO Addresses

Hawaii / Alaska

Addresses outside the continental U.S.

We appreciate your understanding and cooperation with our shipping policies. For any inquiries or to track your order, please contact us at Service@otd-ebike.com.

OTD Electric Bike For Communting,Camping,Riding

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Frequently asked questions

We offer a 30 day return and exchange service. If you have any questions, please feel free to contact us at any time.

We offer a 1 year warranty period, and if there are any issues with the product, we will do our best to resolve them for you.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.About a week.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.